Animal Emergency Clinic of the Fraser Valley
Payment
While we do everything within our power to keep our fees as affordable as possible, we do charge an emergency and consultation fee to maintain our high level of care. After an initial evaluation of your pet’s condition, we will provide you with a written estimate of the costs and then we require a 50% deposit upon admission. The balance is due at the time of discharge.
We do understand that these are unplanned costs for your family. We will do all that we can to minimize the cost of care.
We accept a range of payment options, which include:
Cash
Visa
MasterCard
American Express
Interac
Alternatively, we can provide you with information on external payment plan options. If you have any financial concerns, please do not hesitate to discuss them with the veterinarian on duty or any other staff member in advance of care.
When You Arrive
We always appreciate a call when you’re on your way to our hospital. This allows us to ask important questions and prepare for your arrival.
Once you arrive, a Veterinary Technologist or a Veterinary Assistant will meet you at the front desk to ask you a few questions and assess your pet’s condition. We always strive to see each case as quickly as possible, however, our triage process is intended to ensure we see the most urgent and life-threatening cases first.
While your pet is examined by one of our experienced Emergency Veterinarians, they will:
Further evaluate your pet’s condition
Provide treatment recommendations
Answer any questions you may have about your options
Provide a written estimate (treatment plan)
Pet Updates and Visits
If your pet’s treatment plan requires them to stay in the hospital, they will receive around-the-clock monitoring by our team. You can expect to be updated periodically on your pet’s health status or any changes, including any adjustments to your estimate. We are happy to provide updates on your pet by phone, text, or email. If you call us for updates, you will likely speak to the nurse caring for your pet.
We understand your desire to spend time with your pet while they are in the hospital. We will make every effort to accommodate a visit, however, depending on the number of cases we have in the hospital, it is not always possible. Please keep in mind that while your pet may enjoy a visit, they are often more anxious once you leave. We ask that you keep your visits to 30 minutes or less and discourage visits immediately after surgery. Visitation of infectious animals will be handled on a case-by-case basis.
** Please note that our shift changes are at 9 am, 5 pm, and 1 am. During this time incoming staff are briefed on the status of each pet. If you call during our shift changes, we may be delayed in providing an update. **
Discharge
Once your pet is ready to be discharged, we will plan a date and time for you to be reunited. Aftercare instructions and any necessary medication will be provided before you depart the hospital. We’re happy to answer any questions while our medical team is reviewing your pet’s status in-hospital, and if you have any additional questions once you return home, you can call us anytime at (604) 514-1711.
